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Patient support services

We have a number of support services available to our patients, including community health workers, discharge care coordination and a variety of service subsidies.

How we can help

We have a number of support services available to our patients.

Community health workers

Community health workers provide services to you in your home. They explain, reinforce, support and help with social and medical issues. They will also help transport you to a clinic when required.

You may benefit from a community health worker intervention if you:

  • cannot make it to appointments
  • are severely incapacitated
  • do not have transport
  • do not have a support person
  • require an interpreter/translation service

Discharge care coordinator

If you or any of your whanau have recently been discharged from hospital, you can expect a call from our discharge care coordinator to check your wellbeing, advise you on follow ups and make sure you understand your medication.

Prescription subsidy

A prescription subsidy may be available to selected patients who meet criteria around the number of long-term conditions and financial need to assist in accessing medicines.

Ambulance and taxi subsidy

An ambulance or taxi subsidy may be available to selected patients who need financial help to get to and from their Local Doctors clinic.

Contact your local clinic to learn more about these services.

In an emergency dial 111 and ask for an ambulance

You can also call Healthline free 24/7 on 0800 661 116 for health advice.

FAQs

Local Doctors provides quality, easy to access healthcare through our large clinic network. You can trust our friendly staff to work with compassion and listen to your needs. They are trained to work together as a team to offer high-quality medical care.

  • Some clinics have ample parking, while others not so much. Please visit your nearest clinic’s page to find out more. We’ll also let you know if a clinic is close to public transport.

  • Most people in this country have to wait to see their doctor! That’s because people have different health needs and how long it takes to get the right help can be very unpredictable. It’s our long-held philosophy that you should be able to see a doctor on the day you need to – and not have to wait for days.

    The most seriously ill people are seen first. The really good news is that you can now see on the clinic website pages what the expected wait time is at that clinic! That means you can find another clinic near to you with a shorter wait time, if need be, or choose to come another day.

  • ManageMyHealth is a secure website that can receive your health information from your doctor’s system. You can use it to store other health information, too, such as other treatments you have received or other medications that you may be taking. This means you can access your personal health information from any device at anytime, anywhere in the world. If your clinic takes appointment bookings you can do this through ManageMyHealth as well as order repeat prescriptions. Your online Personal Health Record can be made up of:

    • Consultation notes
    • Laboratory results
    • Prescriptions
    • Immunisations
    • Allergies
    • Diagnoses
    • Recalls.

    Just ask the receptionist at your local clinic to sign you up to ManageMyHealth.

  • When you have a blood test, or any other kind of test, your results will be sent to your clinic. If the results are normal, you will not be notified. If they are not normal, the clinic will phone you and discuss next steps. If you have a ManageMyHealth patient portal, you can find your results in there, once your doctor has reviewed and filed them. Or, if after two or three days, you are concerned about your results, you can call the clinic to find out.

  • If you have a ManageMyHealth patient portal, you can order a repeat prescription online, otherwise please visit your clinic’s page and phone them.